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Shipping Information

Shipping Carriers

All freight charges are prepaid and added to the invoice at time of shipment. Alternatively, they can be charged to your company's collect account number. To ship on your collect account, select a collect shipping method and enter your collect number in the notes field at checkout.

Order Shipment

After receipt of your order all in stock ground, next day, and second day, orders entered before 2 pm EST will generally be shipped the same day. If your order is received after 2 pm EST and all parts are in stock your order will generally ship the following business day. If you have questions or have a critical shipment please contact us via phone at 1-800-222-2903.

Please note that if your credit card is declined for the order amount or your account is past due or over limit your order may be delayed.

Shipping Charges

Shipping charges are added at the time of shipment. If you ship collect, no additional shipping charges are added unless the product must come in IED/IPD (See SMC IED/IPD below) or the product is non-stock and drop shipped from a vendor that does not support collect shipments (rare). Shipping charges are billed at the published rate of the carrier you select. We do not add additional charges to the carrier rate unless special services are requested. Special services that could result in additional freight charges include but are not limited to Non-Stock Item - Overnight in from vendor and out of the warehouse, Non-Stock order consolidation, accumulation and complete shipment. We will do our best to advise you at the time of order when these special circumstances occur.

SMC IED/IPD

Parts shipping from SMC Japan must ship International Economy Direct (IED), International Priority Direct (IPD),or via ocean. The IED/IPD program is a very fast and economical alternative to ocean shipments. Ocean shipments have a minimum transit time of 45 days. IED transit times are less than 6 days and IPD transit times are less than 4 days. IED/IPD shipping is a special program offered by SMC and the shipping cost for this shipment cannot be billed to a collect number. As a result any SMC products sourcing from Japan will ship direct to you IED and will be billed on your invoice. If a part on your order is sourcing from Japan we will contact you to confirm the IED shipping charge before we order the product. If you wish to ship them IPD or Ocean Freight please advise us at that time or when you place the order.

For additional information please see the SMC IPD/IED Flyer (PDF)

Questions about shipping?

We are here to help. If you have any questions about your order, shipping charges, or shipment methods please Contact Us.

Links

SMC IPD/IED Flyer (PDF)